Refund & Cancellation Policy

Effective Date: May 15, 2025

We care about your satisfaction and aim to provide a smooth shopping experience. Please read our refund and cancellation terms carefully before placing an order.

1. ORDER CANCELLATION
Orders can be cancelled within 12 hours of purchase by emailing us at [Insert email].

After 12 hours, the order will be processed, and cancellation will no longer be possible.

2. REFUND & REPLACEMENT POLICY
1. We offer refunds or replacements under the following conditions:
2. You received the wrong item
3. Your order arrived damaged or broken
4. To request a refund or replacement: Contact us within 48 hours of receiving your parcel.

Email us at [Insert email] with:
Your order number
A clear photo of the issue
A brief description of the problem

Once we verify the issue, we will arrange a refund or send a replacement at no extra cost.

3. NON-REFUNDABLE CASES
1. We do not offer refunds or exchanges in the following situations:
2. You changed your mind after the order was shipped
3. You entered an incorrect address during checkout
4. Minor variations in color/design due to screen settings or printing differences
5. Wear and tear from usage

4. PROCESSING TIME
Approved refunds will be processed within 5–7 business days to your original payment method.
Replacements will be shipped within 2–5 business days after approval.

5. CONTACT US
For refund or cancellation queries, reach out to:
Email: info@thetreasureworld.com; thetreasureworld.25@gmail.com
Instagram: @the_treasureworld2022

Thank you for shopping with us!

We appreciate your support and are here to ensure your experience is a positive one.